Shipping Policies

The Jazz Loft uses the United States Postal Service & UPS for domestic and international shipments.  Before finalizing your purchase, you will be given several shipping options. The shipping rates are based on the weight of your items and are calculated directly by the Postal Service and UPS.   A small handling fee is included in the amount shown to cover the cost of mailing supplies, etc.

Shipping Costs
Shipping costs are based on actual weight of the package and determined in real-time by the Post Office and UPS.  To get an estimate of shipping costs while shopping, please click on the "Get Estimates" button in the shopping cart.

Shipping Vinyl LPs
At the request of our vinyl customers, we are not shipping vinyl removed from the album jacket.  If you do want us to remove the vinyl, please indicate this in the comment box at checkout.

Please note that Flat-Rate Priority Mail and International Flat-Rate Priority Mail is not available for LPs due to the size limitations of the flat-rate service.  
 

Shipping Times

We try to process all orders within 48 hours.  For items we have in stock, orders are processed within 1-2 business days. For back orders and items not in stock, orders are usually processed within 7 to 14 days, with the occasional exceptions of import or special order items. It really depends on how quickly we can get the items from the publishers and manufacturers. Generally within 2 weeks you will be notified of the status of your order.  As soon as we get your items, they will be shipped. You will receive an email confirmation that your order has been shipped.

Any claims of non-receipt of a shipped order must be made within 60 days of the shipping date.

Domestic Orders

We offer two services for domestic orders: Media Mail and First Class/Priority Mail.  Media Mail costs much less but can take 10-21 days to reach its destination.  First Class or Priority generally takes 3-5 days, depending on the destination distance from Seattle.  We use delivery confirmation on all orders.  Flat Rate Priority is also available for larger orders. UPS times generally run 3-7 days depending your distance from Seattle.

International Orders

All orders outside the United States are sent by either U.S. Postal Service First Class International Mail or Priority International Mail.  The U.S. Postal Service no longer offers Economy Surface Mail.  First Class International generally takes 7-10 days for delivery.  However, we have seen it take up to 30 days to some countries lately, such as Italy and Germany due to customs delays.  International Priority takes 3-5 days for delivery to most countries.  Flat Rate boxes are also available for larger orders.  Any orders over $100 will be declared at full value for insurance reasons.

Is U.S. Postal Service Express Next Day Shipping available?
Generally, no. However, we do offer UPS 2nd Day Air.  It takes us 1 day to process orders for items that we have in stock. For items not in stock, the processing time can take 7 to 14 days. If you require next day shipping for items in stock, you may phone us at: (425) 336-4830.   We can often process rush orders the same business day.

We do our best to fill orders as quickly as possible. If you believe there is a problem with your order, please contact Customer Service to let us know.